Privacy & Cookie Policy

Last updated: March 2026

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1. Introduction

Bay Boilers Limited is committed to protecting and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose and safeguard your information when you visit our website www.bayboilers.co.uk, contact us, or use our services.

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We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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If you have any questions about this policy or how we handle your personal information, please contact us using the details in Section 12.

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2. Information We Collect

We may collect and process the following types of personal information:

 

Information you provide to us

You may provide personal data when you:

• Fill in a contact form on our website

• Request a quote or service

• Contact us via email or telephone

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This may include:

• Name

• Email address

• Telephone number

• Property address

• Details about your boiler or heating system

• Any information included in your enquiry

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Information collected automatically

When you visit our website, we may automatically collect certain technical data such as:

• IP address

• Browser type and version

• Device type

• Pages visited

• Time and date of visit

• Referring website

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This information helps us improve our website and services.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries and provide quotes

• To deliver boiler installation, servicing, or repair services

• To manage customer relationships

• To improve our website and services

• To comply with legal obligations

• To prevent fraud or misuse of our services

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We will only use your personal data where we have a lawful basis to do so.

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4. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases:

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Contractual necessity
Processing is necessary to provide services you have requested.

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Legitimate interests
To operate and improve our business and website.

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Legal obligation
Where we are required to process data to comply with legal or regulatory requirements.

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Consent
Where you have given explicit permission (for example, when accepting cookies).

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5. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

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Your information may be stored securely on:

• Email systems

• Secure website hosting platforms

• Customer management systems

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We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

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6. Sharing Your Information

We do not sell your personal data.

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We may share your information with trusted third parties where necessary, including:

• Website hosting providers

• IT service providers

• Payment processors (if applicable)

• Professional advisers

• Legal or regulatory authorities where required

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All third parties are required to respect the security of your personal data and process it in accordance with data protection law.

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7. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including:

• Managing customer relationships

• Complying with legal obligations

• Handling disputes or claims

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Where data is no longer required, it will be securely deleted or anonymised.

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8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to or restrict processing

• Request transfer of your data to another organisation (data portability)

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To exercise any of these rights, please contact us using the details below.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

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9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

 

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and provide information about user behaviour.

 

Types of cookies we may use

Essential cookies
Required for the basic operation of the website.

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Analytics cookies
Used to understand how visitors interact with the website so we can improve performance.

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Functionality cookies
Allow the website to remember your preferences.

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Where required by law, we will request your consent before placing non-essential cookies on your device.

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You can control or disable cookies through your browser settings.

 

10. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites and encourage you to read their privacy policies.

 

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in legal requirements or our services.

 

The latest version will always be available on our website.

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12. Contact Details

If you have any questions about this Privacy & Cookie Policy or how we handle your personal data, please contact:

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Bay Boilers Limited
Website: www.bayboilers.co.uk

Address: 27 Westhill Road, Torquay TQ1 4PE
Email: info@bayboilers.co.uk
Telephone: 07748 100998 or 01803 914543

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By using our website, you agree to the terms of this Privacy & Cookie Policy.

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