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Domestic Gas & LPG

If gas appliances, such as boilers, cookers and fires are not correctly installed, serviced or repaired there is a danger of fire, explosion, gas leaks and carbon monoxide (CO) poisoning.


What is Carbon Monoxide (CO)?

Carbon monoxide (CO) can be deadly and is especially dangerous because you cannot see, taste or smell it. We would advise investing in a carbon monoxide alarm. Make sure the alarm is marked BS EN 50291 and displays the British Standards Kitemark.

It is a highly poisonous gas produced by yellow or orange flames. This can happen when a gas appliance has not been correctly installed, serviced or repaired and when vents, flues or chimneys have become blocked and that is why it is so important to have all your gas appliances checked once a year.

Carbon monoxide poisoning could be mistaken for other ailments, such as food poisoning, dehydration or a hangover. Remember the six main symptoms of CO poisoning are headaches, dizziness, nausea, breathlessness, collapse, and loss of consciousness.


How to keep you and your family safe?

You need to comply with the relevant regulations to help ensure you and your family are safe. You can do this by following our advice on servicing gas appliances. Do not use any appliance you know or suspect is unsafe. Our engineers will ensure that your gas pipework, appliances and flues are safe to use.


It is illegal for an unregistered person to carry out work on any domestic gas appliance. You can check by visiting Gas Safe Register online, or you can call 0800 408 5500. All those who are registered carry a Gas Safe ID card, which shows the type of work they are qualified to do and whether their qualifications are up to date.


If you suspect a gas leak, you should turn off the supply and immediately call the National Gas Emergency Service on 0800 111 999 for natural gas. For liquefied petroleum gas (LPG), call your LPG supplier. Do not turn the supply back on until the leak has been dealt with by a Gas Safe registered engineer.

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